Privacy Policy for Furlow Stays
At Furlow Stays, accessible at furlowstays.com and book.furlowstays.com, protecting the privacy of our visitors and guests is a priority. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you browse our site, we may automatically collect certain information about your device, including your IP address, browser type, pages visited, and time spent on the site, through tools like Google Analytics.
When you make a booking inquiry, sign up for updates, or contact us, we collect information you provide directly, which may include your name, email address, phone number, mailing address, and travel dates. Payment information is collected and processed securely by our payment processor, Stripe — we do not store your full card details ourselves.
How We Use Your Information
We use the information we collect to process and manage bookings, respond to inquiries, send booking confirmations and guest communications, improve our website and services, and, where you've opted in, send occasional offers or updates about Furlow Stays properties.
Third-Party Service Providers
We work with trusted third parties to operate our business, including Hostaway (our property management and booking platform), Stripe (payment processing), and Google Analytics (website analytics). These providers only receive the information necessary to perform their services and are subject to their own privacy policies.
Cookies
Our website uses cookies to improve your browsing experience and understand how visitors use our site. You can choose to disable cookies through your browser settings; some site features may not function properly if you do.
Data Sharing & Disclosure
We do not sell your personal information. We share information only with the service providers listed above, or when required by law.
Data Security
We take reasonable measures to protect your personal information, but no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights & Choices
You may opt out of marketing emails at any time using the unsubscribe link included in those emails. To request access to, correction of, or deletion of your personal information, contact us using the information below.
Children's Privacy
Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, contact us at bookings@furlowstays.com.